Rochdale Council feedback

- Posted: 02/06/2008

As part of the recently held quarterly Partners meeting collection rates for 2007/8 were reviewed.  Overall collections remain constant which, in view of the current credit crunch, is encouraging.

An example of our client satisfaction and assistance in assisting improved collections is below -

Iain Hodgeon (Revenues & Benefits Manager) of Rochdale MBC said "In terms of the collection performance, then our figures are a 1% increase from 94.6% in 2006/7 to 95.6% in 2007/8, exceeding our target of a 0.9% increase and probably one of the bigger year on year increases (although we haven't seen the published figures yet).  Certainly across the Greater Manchester region then any in-year % increases have been small, with some reporting a reduced collection rate."

He added "The performance on our previous years' arrears was also encouraging, showing us reducing arrears by £2.6 million during 2007/8 compared to £1.4 million during 2006/7.  We exceeded our target reduction of £2 million."

"Jacobs contributed to both these successes through a collaborative and positive partnership, demonstrating a concerted effort right up to the year-end.  The relationship at operational level in both organisations provided key to this success."

Pictured at the recent IRRV Enforcement Conference are senior management from Rochdale MBC and Jacobs