Client Training Day - Knowsley MBC

- Posted: 08/12/2009

Jacobs and Knowsley have worked in partnership for a number of years, and following a restructure of the Revenues sections, to create a more generic approach to Local Taxation administration and collection, It was an ideal opportunity to give staff, both new and existing, a training session on Bailiffs and Enforcement.

Two sessions were held in the Authorities training rooms, for about 40 staff in total. The sessions focussed on an overview of Jacobs, collections rates being achieved, and the role of the Bailiff and best practice and procedure.

Dave Cornes, Partner of Jacobs, who provided the training, said, “Due to changes in approach to Local Taxation at Knowsley, it was an ideal opportunity to provide training on the role of the Bailiff and the enforcement and collection process. New and existing staff found it very useful, particularly those who had not been directly involved in recovery before. The sessions were interactive and well received by all”

Bernie Benbow, Head of Revenues & Benefits at Knowsley said “The feedback from our staff is very positive as that they found it very informative and helpful in their understanding of the use of bailiffs.

We have recently restructured our service so that all of our people deal with all aspects of Council Tax from liability through to committal and while everyone understood we used your services, they didn’t fully understand the process concerned.

Everyone was complimentary about the presentation and felt very at ease and able to ask any questions that were clearly and fully explained.

Knowsley Council and Jacobs have worked successfully together for many years and the training provided yesterday has shown your commitment to this”.

For more information about free client training, please contact the Business Development Team on 0151 650 4949 or email mail@jacobsbailiffs.co.uk.