Latest News

   - Posted: 03/02/2012

Jacobs are very proud to announce that we are sponsors of the British Parking Association - Wales Group, for 2012/2013.

The Wales Group is one of the 11 regional groups of the British Parking Association (BPA). The aim of the groups is to support members locally and help develop the work of the Association around the UK. 

Groups also assist with lobbying government on key issues thereby ensuring the voice of our industry is heard.

The Wales Group meet quarterly, in a central location and the meetings are open to all members of the Association.

Alyn Lewis, Business Partnerships Manager, at Jacobs, said, "As members of the welsh group, we are highly delighted to sponsor the meetings this year. It is hugely important that everyone involved in the parking profession across Wales are able to meet periodically and discuss issues, share ideas and best practice and seek to influence and shape welsh and national legislation"

Form more information on the Wales Regional Group, or the British Parking Association, log on http://www.britishparking.co.uk/home

For information on Jacobs Bilingual Debt Recovery and Enforcement Services, please contact Alyn, direct, on telephone number 0151 650 4979 or email al@jacobsbailiffs.co.uk

   - Posted: 01/12/2011

Jacobs are delighted to bring you the 12^th edition of Jacobs News. This publication is designed to bring you the latest information from Jacobs and the Enforcement profession:

In this edition......

• 2011 IRRV Performance Awards - Jacobs awarded for Excellence in two categories
• Tribunals, Courts & Enforcement Act - Planned Consultation Paper Training
• Road Traffic Services - We have it Covered
• Looking to Review or Tender in 2012 - ESPO Corporate Bailiff Services

The centre pages of the newsletter focus on our awards for excellence at the 2011 IRRV Performance Awards. Jacobs become the first Bailiff organisation to win an award, and in the two categories of Excellence in Education, Training & Development and Excellence in Innovation.

Click on the Newsletter Folder to read or download.

Established over 52 years, we have a proven track record for quality, performance and customer care and creating efficiencies and savings through true partnership working. 

We hope that you find the Newsletter informative.

If you would like to discuss any of our services, or arrange an introductory meeting, please do not hesitate to contact Alyn Lewis, Business Partnerships Manager, on telephone number 0151 650 4979 or email al@jacobsbailiffs.co.uk

   - Posted: 04/10/2011

Jacobs have introduced a smarter way of exchanging post with Local Authorities and its national network of employed bailiffs living and working throughout England & Wales.

Teaming up with DX - Secure Document Exchange, we have introduced a safe and secure way to send important confidential documents to both our clients and our workforce, by next day personal delivery

At Jacobs we are committed to improving our Business Process to create more efficient and effective modern service delivery and ensure we deliver Innovative quality services with year on year improvement.

This latest initiative will create efficiency whilst increasing security & confidentiality.

The DX system is used widely in professions that require the upmost confidentiality whilst having speed of transfer of documents to be delivered before the start of the next working day.

Our DX Details are as below.

The service is secure, safe and is guaranteed delivery to the next day time scales. Documents can be tracked on line and confirmation of receipt can be verified with a 100 % audit trail on all documents available.

Key benefits using Secure DX Document Exchange:

• Increased security of mail and document exchange
• Full Audit trail
• Mail tracking facility (on line)
• Text and Email alert for delivery confirmation
• Guaranteed next day delivery before 9am
• Later collection up to 5pm
• Tamper proof postal bags
• Easier mailroom processing with no weighing, franking or sizing
• Cost savings through reductions in staff processing and direct postage costs

For more information, please contact either Alyn Lewis, Business Partnerships Manager, on telephone number 0151 650 4979, email - al@jacobsbailiffs.co.uk or Paul Kelly, Client Services Manager, on telephone number 0151 650 4988, email - pk@jacobsbailiffs.co.uk

   - Posted: 28/09/2011

Training & Development is at the very heart of our organisation.  At Jacobs we have comprehensive staff development programs to ensure that we not only give our staff the skills and tools to do their job, but create an environment of continuous lifelong learning.

Our people are our best asset, and they invest their careers in our organisation, and we, in partnership, provide the opportunity to grow, be creative and excel. Excellent training and development enhances job satisfaction, motivation and passion to achieve.

We don't just stop there, Jacobs are committed to year on year improvements in service delivery and strongly believe that as an extension to our clients recovery departments, we provide a wide range of training packages to clients, members, CAB & stakeholders, to maximise communication, quality and ensure that we work in true partnership.

Awards Criteria

The Awards Panel was looking for organisations to demonstrate that they had excelled in the area of Education, Training and Development. There needed to be evidence of new approaches, which had improved individual performance, as well as contributing to organisational success.

 Awards Panel Feedback

It was felt Jacobs Certificated Bailiffs had adopted a strategic approach to training with support given to staff at all levels. The training programmes were varied and addressed the specific needs of staff as well as clients who use their services.

the Inspection Teams had been impressed by the credibility the submissions from the company had brought to the bailiff profession. Jacobs had demonstrated the importance of working in partnership with local authorities together with agencies who assist those that experiencing difficulty in paying their debts.

 David Magor OBE IRRV (Hons) Chief Executive IRRV

For more Information, or to see how Jacobs can work in Partnership with you, please contact:

Alyn Lewis IRRV (Dip) MESA

Business Partnership Manager

Telephone: 0151 650 4979, Email: al@jacobsbailiffs.co.uk

 Jacobs - Investing in tomorrow, delivering every day

   - Posted: 27/09/2011

Innovation is defined as "something newly introduced such as a new method or device". We achieve excellence in:

Our resources UK wide:

Communication and Innovation is key to ensure that we manage the workloads, performance, delivery, and health & safety of our staff who live and work across the country. We ensure that the very best of technology, systems, and process is in place to consistently deliver local services

Our IT:

Significant investment in IT ensuring integration with client systems, transparency to administrate accounts on-line, and providing instant update of cases through smart-phone and digital pens on the doorstep. We have excellent performance management systems including vehicle trackers and GPS technology.

Our Services:

Innovation is not just about I.T. At Jacobs we believe in partnership working based on automation to create efficiency and savings for clients, including transferring administration burdens, sharing training and providing wide ranging added value.

Awards Panel Feedback

The Awards Panel was looking for organisations to demonstrate that they had been innovative in implementing projects, products or procedures. This could have been in the field of I.T., a partnership or change in working practice that had been adopted and implemented within the organisation.

As always in this category, the nature of the submissions varied greatly although the Awards Panel was impressed by the way Jacobs Certificated Bailiffs had gone about training their staff having identified the needs of clients.

The need to use new technology had been embraced which had brought clearly identifiable benefits to clients and their customers.

In both categories, the Inspection Teams had been impressed by the credibility the submissions from the company had brought to the bailiff profession. Jacobs had demonstrated the importance of working in partnership with local authorities together with agencies who assist those that experiencing difficulty in paying their debts.  

 David Magor OBE IRRV (Hons), Chief Executive IRRV

For more Information, or to see how Jacobs can work in Partnership with your Service, please contact:

 Alyn Lewis IRRV (Dip) MESA

Business Partnership Manager

Telephone: 0151 650 4979, Email: al@jacobsbailiffs.co.uk

   - Posted: 26/09/2011

Jacobs are extremely delighted to announce that we have won two professional Industry Awards, at the prestigious IRRV Performance Awards evening held last week at the Annual National Conference.

Each year the IRRV (Institute of Revenues, Rating & Valuation) hold a national Performance Award scheme that recognises models of excellence.  The awards are open to all Local Authorities and private organisations working within the profession of Revenues, Rating and Valuation, both in the UK and abroad.

The awards attract a very high number of submissions, with this year reporting an unprecedented number of submissions.

 Jacobs Received:

Silver Award - Excellence in Education, Training & Development

Bronze Award - Excellence in Innovation

The Process

Having contributed to client's submission in previous years, and being involved in IRRV and various conferences as Speakers on the profession, we thought that we would have strong submissions in the two categories.

There are many examples in our organisation of excellence in the way that we deliver our services to our clients, and go that extra mile in all that we do.

We made two written submissions based on:

• Our Internal Training of all staff and commitment to lifelong learning
• Our Training for Clients & Citizens Advice / Welfare Advisors
• Our Innovative process - Technology and Added Value Services

The Inspection

Members of the Awards panel undertook two in-depth and very comprehensive site inspections for each category. The Inspections allowed us to demonstrate our key strengths and achievements in each category, alongside verification of our submission with evidence.

The Awards Ceremony

The awards were hosted by Olympic & Commonwealth Medallist Colin Jackson CBE, and this year, as it was an Olympic theme, there were 3 categories of award, Gold, Silver & Bronze.

Jacobs are extremely delighted to be the only Bailiff & Debt Recovery organisation to receive an award.......and in two categories

Simon Jacobs, Partner of Jacobs, said ‘we are extremely delighted to receive awards in two categories. Entries each year are of very high standard and this year, the IRRV reported a very large number of submissions.  It is therefore a great achievement and the team are very proud.  We have worked very hard to make year on year improvements and offer new comprehensive innovative initiatives to create added performance, quality and efficiency for our clients.  We have made significant investment and commitment in the training and development of our staff, our clients, and our community partners such as Citizens Advice. We believe in true partnership working and it is very pleasing to receive recognition and be awarded for excellence".

Commenting on the awards, Chief Executive of IRRV, David Magor, Said "It was felt Jacobs Certificated Bailiffs had adopted a strategic approach to training with support given to staff at all levels. The training programmes were varied and addressed the specific needs of staff as well as clients who use their services.  In both categories the Inspection Teams had been impressed by the credibility the submissions from the company had brought to the bailiff profession. Jacobs had demonstrated the importance of working in partnership with local authorities together with agencies who assist those that experiencing difficulty in paying their debts". 

Alyn Lewis, Business Partnerships Manager, for Jacobs, further commented "At Jacobs we have worked hard to raise the standards within the enforcement profession and change perceptions. To be recognised and awarded for excellence in Training & Development of our staff and our partners, and further recognised for our Innovative use of technology to create greater transparency and efficiency, compliments our passion to deliver modern quality services. The profession welcomes further regulation that the Tribunal Courts & Enforcement Act will bring and we believe that we are fit for purpose and ready for future change and challenges". 

Please click on the Silver and Bronze News Links for more Information

   - Posted: 22/08/2011

During the first two quarters of 2011, we have continued to increase our client base in line with our sustainable and controlled business growth plan.

Jacobs are extremely pleased to announce the following new and reappointed partnerships: 

Alyn Lewis, Business Partnership Manager, for Jacobs, said "We are very pleased to be awarded new contracts in the first two quarters of this year.  We have a controlled growth plan for expansion, based on sustainability and ensuring that we deliver all contracts to the highest of standards. We now work in partnership with over 137 Local Authorities, throughout England and Wales. We look forward to building long term partnerships with our new clients.

Alyn further added "With bailiff charges to the customer being statutory with generally standard reasonable fees, the main focus on providing modern bailiff and debt recovery services must be on Quality, maximising Income and opportunity and exceeding expectations in Customer Care

Jacobs focus on providing local services, using local employed Bailiffs, and a wide range of local payment facilities. 

If you would like to discuss Jacobs Services in more detail, please contact Alyn direct, on telephone 0151 650 4979 or email al@jacobsbailiffs.co.uk

Jacobs - The UK's Local Firm.

   - Posted: 21/08/2011

Jacobs are delighted to be exhibiting our services at this year's IRRV Annual Conference to be held in Telford. The conference will commence on the 20th September 2011 (Tuesday morning) and conclude on the 22nd September 2011 (Thursday lunchtime).

Jacobs team will be on stand 2 and we look forward to welcoming all delegates to the exhibition.

We are also extremely delighted to be short listed as finalists in this years Performance Awards. We have been short listed in two categories:

EXCELLENCE IN EDUCATION, TRAINING AND DEVELOPMENT

EXCELLENCE IN INNOVATION

The Award winners will be announced at the Conference Gala Dinner, hosted by Olympic Medalist, Colin Jackson CBE.  Details of the Annual National Conference and the 2011 Performance Awards can be found on the IRRV Website:  www.irrv.net    

Pictured above is Kiri Gibney, Business Projects Manager, Paul Kelly, Client Services Manager, alongside Kerry MacDermott, IRRV National President 2010/2011 at the Collections & Enforcement Conference, June 2011           

   - Posted: 19/08/2011

In September 2011 Jacobs will be moving to the method of exchanging bulk post via the DX Exchange system.  

This will prove minimal impact for clients who receive and return all data electronically. 

DX has many advantages, but key advantages include speed and security.  Further information regarding the scheme can be found on the link below -

http://www.thedx.co.uk/ourservices/exchange/document-exchange/

We have recently written to all clients informing them of the scheme and requesting details of relevant DX Number and Exchange Location for our usage. 

We intend to effectively replace the Royal Mail process by the DX method so we are not going to send anything by DX that we wouldn't normally issue to you by post.

We will also become a DX Exchange Host and therefore will let you know our details when known so that you can issue mail to us more securely. 

If you have any questions, queries or would like to supply information as to your DX details, please email Paul Kelly, pk@jacobsbailiffs.co.uk,  alternatively please telephone 0151 650 4949

   - Posted: 21/06/2011

Jacobs are very pleased to announce that we have been selected as finalists in two categories for this year's prestigious Institute of Revenues, Rating & Valuation (IRRV) Performance Awards.

Each year, the IRRV hold this national awards scheme, inviting both public and private professions to example their achievements and initiatives that are considered models of excellence or best practice.

 The awards panel consider the submissions and draw a shortlist of finalists who will be subject to further inspection as the awards team make site inspections.

2011 submissions attracted high numbers of entries from across the UK. We are therefore very proud to have been selected as finalists in two categories:

Category 1 - EXCELLENCE IN EDUCATION, TRAINING AND DEVELOPMENT

Summary

The Awards Panel will be looking for organisations to demonstrate they have excelled in the area of education, training and development. There will need to be evidence of new approaches, which have improved individual performance, as well as contributing to organisational success.

Category 2 - EXCELLENCE IN INNOVATION

Summary

The Awards Panel will be looking for organisations to demonstrate they have been innovative in implementing projects, products or procedures. This could be in the field of I.T., a partnership or change in working practice that has been adopted and implemented within the organisation.

Simon Jacobs, Partner of Jacobs, said "We are extremely delighted to be selected as finalists in two categories of the awards. Entries each year are of very high standard and this year, the IRRV reported a very large number of submissions.  It is therefore a great achievement and the team are very proud.  We have worked very hard to make year on year improvements and offer new comprehensive innovative initiatives to create added performance, quality and efficiency for our clients.  We have made significant investment and commitment in the training and development of our staff, our clients, and our community partners such as Citizens Advice. Its all about quality, performance and customer care"

The Award winners will be announced at this year's IRRV National Conference Gala Dinner, which will be held in September. Details of the Annual National Conference and the 2011 Performance Awards can be found on the IRRV website:    www.irrv.net